FAQ General
You buy straight from the source
We believe in clear communication and keeping things simple. That’s why we’ve chosen to work directly with you—no middlemen involved. As the people who design and build the equipment, we know exactly what works best, can guide you through every detail, and tailor solutions wherever possible. By selling straight from our workshop, we keep the process transparent and our prices more accessible.
If you want to order a custom product, please contact us by filling out the contactform or by sending an email to
More info on ordering can be found on the ordering page.
When using our online webshop. You can order the product and take care of the online payment right away. In case you prefer to not use the webshop or if you want a customized product, we will send you an invoice for the agreed upon price. This will be a 50% deposit or the full amount.
For the invoice, we need your full (company) name, adress, phonenumber and valid VAT number. You can pay using iDeal, paypal, creditcard, sofort and various other online options. It's also possible to pay by banktransfer. All details will be on the invoice.
Ofcourse you can also contact our worldwide dealer-network.
We mostly build products to order, we don't stock a lot of products. That is why we ask for some patience after your order. Useually the leadtime from order to shipment is about 4 weeks. This also depends on the amount of orders we have at that moment, but we will give you an estimate when ordering.
Ofcourse our worldwide dealer-network will most likely have products on stock.
The DuTCH audio IM/IMX series are based around modules and because of that, it’s possible to have a custom machine to fit your needs. Both 1u and 2u custom machines are possible. There are some physical limitations though. Please keep in mind that custom products will cost more then stock products and can not be cancelled.
More info on custom products can be found here.
NOTE! The Insert Computer series and Monitor-controller series can not be customized.
- We offer a standard 2 year limited warranty on all of our products.
- In the event that you or a third party has (partly) altered or repaired anything, the warranty will expire, and you will be held responsible for the damages caused by any possible misfunctioning of the product. Warranty repairs are only made by us or by a workshop we agree upon.
- We are not responsible for any malfunction of or damage caused by parts that are not produced by DuTCH.audio.
- If you choose to ship back a faulty unit to us you must contact us before you do so. We need the serial number (located on the back of the unit) to handle the repair and if warranty is still valid.
- The product should be returned in it's original package or packed in such a way that it is not damaged during the shipment with extra support for the rack ears. We are not to be held responsible for any damages during the shipment.
- The customer always pays the shipping cost to us.
- The customer is responsible for the product until it is delivered to us
- If we find that the product is flawless the customer will be charged 200 euro to cover our costs for examination and handling. The return costs will also be charged.
This agreement is governed by Dutch law only. Any disagreement, redemption or any other claim will be judged under Dutch law only.
You can download and find our terms and conditions (english) here.
DuTCH.audio is a small company and we useually just have a small amount of stock of finished products, but we normally don't have demo products available. But you can contact us so that we can, discuss the situation and maybe arrange something.
FAQ Technical
Maximum input level passive: >+24dBu
Maximum input level active circuits (gain/MS/Blend): +24dBu
Even though it's no problem to run at higher levels, we suggest to run at max +20dBu, or even better +18dBu. This will result in the most transparent and best sound overall for most equipment.
We sometimes get asked why our products like the ICx and IMx don’t offer a swap function on every insert point. While it would technically be possible, there are several very good reasons why we intentionally chose not to implement it across the entire console.
First of all, adding full swap functionality everywhere would require a significant number of additional relays. That means longer audio paths, more PCB traces, increased complexity, and ultimately a higher risk of added noise and crosstalk. Our products don’t just feature simple passive inserts either — some sections include parallel processing and mid/side functionality. Implementing universal swapping properly in those scenarios becomes substantially more complicated.
One of our main design goals is to keep the signal path as short, clean, and transparent as possible. Introducing that level of switching complexity would directly compromise that philosophy.
In addition, our equipment is known for its intuitive workflow, with clear pushbuttons and straightforward controls. Expanding swap functionality to every insert would make operation considerably more complex and far less intuitive.
But perhaps the most important question is: do you actually need it? In practice, probably not..
While universal insert swapping sounds attractive in theory, real-world audio chains behave differently. The inputs and outputs of analog equipment interact with each other, sometimes in very beneficial ways, and sometimes not. One signal chain order may sound fantastic, while reversing two processors can completely collapse the result and make the combination unusable. In other words, changing the order is not automatically an improvement — it can easily work against what you are trying to achieve.
The swap and pre/post options we already provide, combined with the flexibility built into the rest of the console, offer far more routing possibilities than most engineers will ever realistically need.
The DB25 standard is very practical. With a single connector, you can handle up to eight XLR connections which is, two inserts, which makes it highly efficient in terms of space. That’s why most of our products use DB25—it offers a compact footprint.
That said, we also offer a few products in our lineup that use XLR connectors instead of DB25 for inserts. The trade-off is that these units provide fewer inserts compared to those equipped with DB25 connections.
Our products follow the analog Tascam DB25/DSUB standard which are harder to get then the digital version. A lot of times these cables are custom made or need to be modified (swap XLR's). That is why we can also deliver Grimm Audio cables which are pretty much the best cables you can get for a decent price and available at the exact lengths you need.
Grimm Audio TPR ‘Twisted Pair Reference’ cables are developed with physics in mind. Their design focuses on high RF immunity and low microphonics. The perfect symmetry of the cross-section and heavy shielding contribute to high RF immunity. Low microphonics is provided by a special interface layer under the shield and other construction details.
TPR delivers the most natural and least coloured transfer available. Get reference quality for a mainstream price.
For all our products we use the ANALOG DB25 D-sub Tascam standard.
One DB25 cable holds 2 stereo inserts (2x stereo send, 2x stereo return), so for 8 inserts you will need 4x DB25 cables.
This is a dedicated page with more information about the DB25 standard we use.
We decided to go for a different then the one knob wet/dry knob approach for various reasons. After research with various well-known mastering-engineers, we all agreed that going for 2 controls (1x wet, 1x dry) is the best solution.
Most parallel processing uses one control for blending from wet to dry and uses a potmeter with percentages instead of dB's. The blend circuit we designed uses two separate controls for both wet and dry with stepped switches instead of one potmeter. The first steps on the stepped attenuators have 1 dB per step and the last steps have more course steps, the lowest step is -33dB. The off position mutes the wet or dry signal. This approach means, no channel imbalance, perfect recall, way better control and dB's instead of percentages. Another advantage is that it's pretty much impossible to AB between parallel processing and regular with one knob because there will always be a gain difference. With 2 controls you can adjust the dry and wet so that it's level-matched compared to the passive mode. You can then simply level-matched AB by pressing the blend button.
DuTCH.audio is the first and only company in the world offering this kind of parallel processing approach.
This is outdated information. Production from November 2023 and newer will always be with a stepped output attenuator unless specifically asked for an optional potmeter. When a potmeter is installed for the output section, the gain range is always +/- 10dB and this gain can also be used for bypass gain compensation when pressing both insert bypass and output gain. The old bypass gain compensation modules are NOT avalailable any more.
There are 2 different versions available for the IM1.1, IM1.2, IM2.1 and IM2.3, the S-verion and the bypass gain compensation (non S) version. Let me explain the difference.
Bypass gain compensation:
The bypass gain compensation has a potmeter and is used to compensate for gain loss when the inserts are bypassed. When you press the 'bypass offset' button all inserts will be bypassed and the gain compensation becomes active. With the potmeter you can compensate for the gain loss with a range of -10dB to +10dB *. This will be really handy for quick level compensated AB'ing between source and master with the press of just one button. The bypass gain compensation can not be used as an active output gain.
* older series had a gain range of -2 to +8dB
S-version (stepped output gain):
The S-version has a 23 steps bypassable active gain on the output with 0.5dB per step (range +/- 5.5dB) or switchable 0.25dB per step (range +/- 2.75dB). You can use this to drive the IM output into your AD at the exact gain you want. The gain can also be used to compensate for gain loss when bypassing the inserts, but you have to press two buttons (ins bypass and active gain) at the same time. The gain range is also more limited then the bypass gain compensation.
It's quite easy to label the pushswitches to your liking, it just needs a bit of practice. That is why we made this small manual in PDF format on how to do it properly.

Since most units will end up in a mastering environment and as being a 'picky mastering-engineer' myself I take great care in picking the best parts. To give you some examples of the parts used:
- Mlitary grade stepped switches (* digipots for IC series)
- Sturdy industrial pushswitches (used in airplanes and nuclear powerplants)
- Goldplated neutrik XLR's
- Goldplated industrial wurth DB25 connectors
- Meanwell industrial SMPS with extra regulators and filtering
- Omron hi-sensitive industrial sealed relays
- THAT and Analog Devices opamps (throughhole on sockets)
- Panasonic elco's
- Resistors with 0.1/0.5% tolerance
- Audiophile silver solder throughout
- Powdercoated frontpanel with laserengraving instead of (less durable) printing
* For the Insert Computer series we make use of the same parts with the biggest difference being that we don't use stepped attenuators/switches, but digital potmeters. We have done a lot of research and found the Analog Devices digipots to be the best available part for this.
Yes, that's possible though it's not always a good idea to just 'pop in' some other opamps. All opamps have their cons and pro's and some of them work great in certain circuits while they sound and behave differently in other circuits. We did a lot of research (among various mastering-engineers) on opamps and found that Analog Devices LT1468 to sound the best in the circuits we use. That is why we picked these opamps as our default opamps. All other circuits make use of THAT chips.
Our products are build around passive parts, but some parts are using active circuitry, like the active in/output, MS section and parallel/blend option. We make use of high quality THAT chips for that.
In some cases, equipment using vintage design topologies (basically using transformers) might damage DC-coupled (active) input stages. This could occur when the manufacturer is using 'floating outputs'. Capacitive charge might build up and that could discharge with a high voltage 'spike' which could blow up the precious chips during switching of inserts and/or active circuitry.
How to avoid this?
It's actually pretty simply and it will ony cost a few cents in parts to fix this issue. The floating output needs 100k 'bleeder resistors' from output to ground. You can also buy a specially designed XLR connector/terminator with those bleeding resistors build in. Google for '100K-CM-TERM'
How do I know if I have a floating output?
This only applies to equipment making use of output transformers. Please check with the manufacturer, they should know if it has a floating output or not.

